We are seeking a highly organised, detail-focused and values-driven Donor Care Coordinator to join our Philanthropy team.
Using your experience in a similar role working with Salesforce, you will support philanthropy and fundraising activities that create a lasting impact. Working closely across the team, you will contribute to a positive donor experience while providing the coordination and administration that underpins campaigns, appeals and events.
This is an exciting opportunity to bring your skills in donor care, data accuracy and administration to a role where your work will help strengthen fundraising outcomes and support the relationships that make Bayley House’s work possible.
For 75 years, Bayley House has supported adults with intellectual disability to live full, meaningful and connected lives. Through exceptional disability support services, we enable people to pursue their goals, build independence and strengthen their connections with friends, family and community.
Job Description
Bayley House specialises in enabling individuals with intellectual disability to live full, rich and rewarding lives. Supporting the Philanthropy and Fundraising Leads, the Donor Care Coordinator provides high-quality donor care and operational support across philanthropy and fundraising campaigns, events and supporter engagement activities. The role ensures accurate supporter records, smooth campaign administration, timely financial processing and reliable reporting to support income delivery and continuity.
About the Role
The Donor Care Coordinator provides high-quality donor care and operational support across philanthropy and fundraising campaigns, events and supporter engagement activities. The role supports accurate donor records, smooth campaign administration, timely financial processing and reliable reporting.
Key Responsibilities
Provide a high standard of donor care to create a positive donor experience
Process donations and receipting accurately and in a timely manner
Maintain accurate records and data integrity in Salesforce
Support campaigns, appeals and events through effective coordination and administration
Assist with reporting, reconciliation and liaison with Finance
Provide administrative support across fundraising activities including appeals, monthly giving, bequests, grants and partnerships
About You
You are a capable and proactive team member who takes pride in accuracy, responsiveness and strong administration.
You will also have:
Previous experience in a similar donor care or fundraising administration role
Experience using Salesforce for donation processing and financial reconciliation
Strong attention to detail and sound written communication skills
Solid numeracy, time management and organisational skills
The ability to work collaboratively and manage competing priorities
Experience in event support or administration will be highly regarded
Why Join Bayley House
Not-for-Profit salary packaging benefits
Learning and professional development opportunities
Supportive and collaborative team culture
Health and wellbeing support, including EAP
Access to employee benefits programs
Interested?
If you are looking for a role where your skills and experience can make a genuine difference, we would love to hear from you.
Please submit your Resume and Cover Letter outlining your interest in the role and how your experience aligns with the position.
Bayley House is an equal opportunity employer committed to a safe and inclusive workplace. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people with disability.
Bayley House is also committed to protecting vulnerable adults. All staff are required to comply with our Code of Conduct and complete relevant pre-employment checks prior to commencing.
